Best Friend membership terms (iPhone app)

Version 2026-10-27.1 · Last updated 27 October 2026

A permanent copy of this version stays at /terms/app-membership/2026-10-27.1. You can save or print this page at any time.

The short version

• These terms are for Best Friend memberships you buy in the Goose iPhone app. Apple takes the payment for us.
• A Best Friend membership is for one rescue dog. It costs £11.99 a month per dog, including VAT, charged to your Apple ID by Apple. It renews every month until you cancel it.
• It is a membership. It is not a donation, and it never makes you the dog's owner.
• You can cancel any time in your Apple ID's subscription settings, or with "Manage" in the app. You keep your benefits until the end of the month you have paid for.
• Changed your mind? Within 14 days of starting a dog's membership, you can get all your money back for that dog: ask Apple for a refund, and if Apple says no, we refund you ourselves.
• Part of what you pay goes to the rescue caring for the dog, as a share of our net membership revenue (section 7).

These short points are part of the terms. The full terms below explain each one.

1. About these terms

1.1 Who we are. Goose is run by [Company name], a company registered in [England and Wales] (company number [Company number]). Our registered office is [Registered office address]. You can contact us by e-mail at hello@ourgoose.com or by post at [Registered office address].

1.2 What these terms cover. These terms apply when you become a Best Friend of a dog by subscribing in the Goose iPhone app (an "in-app membership"). Our terms of use also apply, because a membership is part of your Goose account. If the two ever disagree about an in-app membership, these terms win. A membership you did not buy in the iPhone app stays under the membership terms you agreed to when you joined.

1.3 Who can become a Best Friend. You must be 18 or over, have a Goose account, live in the UK and use an Apple ID for the UK App Store. A membership is for your own personal use, not for a business.

1.4 Language and copies. These terms are in English only. Each version stays online at its own permanent address, with its version number, and when your membership starts we e-mail you a copy of the version you agreed to. You can save or print them at any time.

2. Apple's part, and ours

2.1 Apple takes the payment. When you subscribe in the app, Apple sells the subscription to you on our behalf: Apple acts as our agent (Apple calls this a commissionaire) and charges the payment to your Apple ID. Apple's own terms (the Apple Media Services Terms and Conditions) apply to the payment, including Apple's billing, receipts and refunds.

2.2 The app and the membership. The Goose iPhone app is licensed to you under Apple's Standard Licensed Application End User License Agreement ("Apple's Standard EULA") and our terms of use. The membership itself, meaning what you get from Goose and what we promise you, is under these terms. We, not Apple, are responsible for the membership and for Goose.

2.3 What only Apple can do. Only you (in your Apple ID's settings) or Apple can cancel an Apple subscription, and only Apple can refund a payment through Apple. We cannot cancel, change or refund an Apple subscription for you, even if you ask us to. Where these terms promise you money back and Apple has not refunded it, we refund you ourselves, directly (sections 8, 11 and 13).

2.4 Family Sharing. Best Friend memberships are personal and cannot be shared through Apple's Family Sharing.

3. What a Best Friend membership is

3.1 A Best Friend membership is a monthly membership for one named rescue dog on Goose. You can be a Best Friend of several dogs. In the app, each dog's membership is its own Apple subscription (section 5).

3.2 It is not a donation. You are paying for a membership with the benefits in section 4. It is not a gift to charity, and Gift Aid does not apply.

3.3 It is not ownership. A membership does not make you the dog's owner or sponsor in any legal sense. It gives you no right to visit, contact, look after, foster or adopt the dog, and no say in the dog's care. Best Friends get no priority to adopt.

3.4 The rescue is in charge of the dog. The rescue makes every welfare, veterinary, training and adoption decision. Follower and Best Friend numbers never affect a dog's care.

3.5 Who publishes what. Posts, photos, videos and facts about the dog are published by the rescue, using facts its own staff have checked. Goose does not write or change what the rescue says about a dog.

4. What you get

4.1 While your membership for a dog is active, you get:

• Best Friend status on that dog's profile, with a badge and the date you started;
• milestone news first: when the rescue shares a milestone for the dog, Best Friends hear before followers;
• Best Friends-only posts and moments: posts, photos and journey moments the rescue chooses to share only with the dog's Best Friends;
• a monthly recap by e-mail of the dog's posts and milestones;
• your scrapbook: a personal record of the dog's story since you joined;
• a Best Friend card you can share, which shows that the dog has Best Friends (it never names you).

4.2 What is not included. The rescue does not owe you personal messages, a number of posts, calls, gifts, live cameras or any work just for you. Your benefits come from what the rescue already shares. How often it posts is up to the rescue.

4.3 After a membership ends. Your Memories stay. As long as Goose runs, you can still see the dog's published story in your scrapbook and Memories, including after an adoption and if the rescue later leaves Goose. Best Friends-only posts are for current Best Friends, and for Best Friends who were supporting the dog when it was adopted. A post can still be removed for privacy or safety reasons, and your own comments go if you delete your account.

4.4 How we provide it. Your benefits belong to your Goose account, not to your phone: you get them wherever you sign in to Goose, including on another iPhone. You need an internet connection and a version of iOS the app supports. We provide the service with reasonable care and skill.

5. Price and payment

5.1 The price. An in-app Best Friend membership costs £11.99 a month per dog, including VAT, charged to your Apple ID by Apple. We make no other charges. Apple shows you the exact price before you subscribe, and the price Apple shows is the price you pay.

5.2 One Apple subscription per dog. Each dog's membership is a separate subscription on your Apple ID, with its own payment date, renewal, cancellation and refund. You can be a Best Friend of up to five dogs in the app. In your Apple ID's list of subscriptions they appear as "Best Friend · 1st dog" to "Best Friend · 5th dog". These are places for your memberships, not the dogs' names: the app (Profile › Best Friend memberships) shows which dog each one supports.

5.3 How Apple charges you. Apple charges the payment method on your Apple ID and sends you its receipts. We never see your card details or your Apple ID's e-mail address.

5.4 A new phone. Your memberships follow your Goose account, so a new iPhone needs nothing more than signing in. If something is missing, "Restore purchases" in the app reconnects your Apple subscriptions to your Goose account. A subscription bought for one Goose account cannot be moved to a different Goose account.

6. Starting, renewing and reminders

6.1 How you join. On the dog's Best Friend screen in the app we show you the price, how renewal works, how to cancel, your right to cancel within 14 days and the rescue's charity statement. You tick two boxes: one to agree to these terms and our terms of use, and one to ask us to start your membership straight away. The button below them opens Apple's payment sheet, where you confirm the subscription with Apple. Nothing is charged until you confirm there, and you can go back and change anything before you do.

6.2 When the contract starts. Your contract for a dog's membership starts when Apple confirms your payment for that dog. If Apple first needs an approval (for example Ask to Buy, or your bank), it starts when Apple confirms. Your benefits start straight away, because you asked us to start within the 14-day cancellation period. This does not affect your right to cancel (section 8).

6.3 Confirmation. We e-mail you a confirmation with the dog's name, the price, the start date, your next renewal date, how to cancel in your Apple ID's settings, how to get a refund within 14 days, the cancellation form and a copy of these terms.

6.4 Renewal. Apple renews each dog's subscription every month, on the same day of the month, until you cancel it. There is no minimum term: the least you pay is one month.

6.5 Reminders. Every six months, before a renewal payment, we e-mail you a reminder of the dogs you support through the app, what Apple will charge and how to cancel in your Apple ID's settings. Apple may send you its own reminders too.

7. Where the money goes

7.1 Part of every membership goes to the rescue caring for the dog. It goes to the rescue as a whole, never to one dog, so popularity never decides which dog is helped.

7.2 How the rescue's share is worked out. The rescue receives a share of our defined net membership revenue from in-app memberships: what remains of each payment after VAT, Apple's App Store commission and any refunds. The share is set in our signed agreement with that rescue. For example, where the agreed share is 60%, the rescue receives an estimated £5.09 of an £11.99 monthly payment. We work it out each month for each dog's membership. Until a person at Goose has checked a month's figures against Apple's reports, they are shown as estimated. We pay rescues ourselves, after Apple has paid us; nothing is automatic.

7.3 What we tell you about the rescue's share. Rescues are charities or other organisations set up for charitable or benevolent purposes, so we act as a "commercial participator" under charity fundraising law. Before Apple's payment sheet opens, and in your confirmation e-mail, we show you a statement with the rescue's name (and charity number, if it has one), how much of your payment it receives (an estimate, worked out as section 7.2 explains) and that Goose keeps the rest for running the membership. The statement is copied from our signed agreement with the rescue. If we don't have a signed agreement and statement for a rescue, its dogs are not open to new Best Friends in the app.

7.4 If the dog moves. If the dog moves to another partner rescue, your membership carries on unchanged, and the rescue's share for later months goes to the rescue caring for the dog. We will tell you. If the new rescue is a charity, we send you its statement before your next renewal, and you can cancel in your Apple ID's settings before then.

8. Your right to cancel within 14 days

8.1 Your right. You have the right to cancel a dog's membership within 14 days without giving any reason. The 14 days end 14 days after the day your membership for that dog started. For example, if you join on 1 March, you can cancel until the end of 15 March.

8.2 Every dog has its own 14 days. Each dog's subscription has its own 14 days from the day it started. A dog you choose after an adoption (section 11) has its own 14 days from the day you choose it.

8.3 You get all your money back. If you cancel within the 14 days, you get back everything you paid for that dog's membership, even though it started straight away. Nothing is deducted for the days you used.

8.4 How to cancel and get your money back.

• First, ask Apple for a refund: from the dog's membership in the app (Profile › Best Friend memberships), or on Apple's Report a Problem page. Apple decides its refunds and pays them back to your Apple ID's payment method.
• If Apple says no, e-mail hello@ourgoose.com with your Goose account's e-mail address and the dog's name, or send us the cancellation form in Appendix A (you do not have to use it). We then refund you ourselves, by bank transfer, within 14 days of hearing from you.

It is enough to ask Apple, or to tell us, before your 14 days end. If Apple's answer arrives after your 14 days, our promise still applies. We confirm by e-mail that we have received your message.

8.5 Also cancel the subscription. A refund from us does not stop Apple's subscription. Please also cancel it in your Apple ID's settings (section 9), so you are not charged again. If Apple takes another payment before you could cancel, tell us and we refund that payment too. When a payment is refunded, by Apple or by us, the dog's benefits end.

8.6 Cancelling or deleting your account within 14 days. Turning off renewal in your Apple ID's settings stops future payments but does not, by itself, refund you. If you do it, or delete your Goose account, within a dog's 14 days, you keep your right to a full refund for that dog: ask as section 8.4 explains.

9. Cancelling your membership at any time

9.1 Cancel in your Apple ID's settings. On your iPhone, open Settings › your name › Subscriptions, choose the Best Friend subscription for that dog and cancel it. In the app, "Manage" next to the dog (Profile › Best Friend memberships) opens the same Apple screen. You can also use Apple's subscriptions page. We cannot cancel an Apple subscription for you.

9.2 Your benefits continue until the end of the month you have already paid for, and nothing more is charged for that dog.

9.3 No refund for the rest of the month. After the 14 days in section 8, cancelling does not give you a refund or credit for the rest of the month you have already paid for. Apple may still decide a refund request under its own rules.

9.4 Changing your mind. Until that date, you can turn renewal back on in the same Apple screen, and the dog's membership carries on. Nothing extra is charged.

9.5 Deleting your Goose account does not cancel your Apple subscriptions (section 14).

10. If a payment fails

10.1 If Apple cannot take a renewal payment, Apple tries again. For the first 16 days (Apple's billing grace period) your benefits continue. Updating the payment method on your Apple ID fixes it.

10.2 If the payment still has not gone through after those 16 days, the membership ends on Goose and its benefits stop. Apple may keep trying for a while longer. If a later attempt succeeds, we reopen your membership for that dog if the dog can still take Best Friends; if it can't, that payment is held for a dog you choose, or refunded, as section 11.5 explains.

10.3 To stop Apple trying again, cancel the subscription in your Apple ID's settings. Please contact us before you ask your bank to reverse a payment. We can usually sort it out.

11. When the dog finds a home

11.1 If the dog you support is adopted, your membership never moves to another dog on its own. Your Apple subscription does not know about the adoption: it keeps renewing until you choose another dog or cancel it.

11.2 The month you have already paid for stays as it is. It is not refunded, because your membership runs to its end (including the adoption news and your scrapbook).

11.3 Choosing your next dog. We ask you, in the app and by e-mail, whether you would like to support another dog. If you choose one, we show you the new dog's rescue (and its charity statement, if it has one) and you tick the same two boxes. Your subscription then carries over to the new dog straight away, with nothing extra charged, and your next renewal supports the new dog. The new dog has its own 14 days (section 8.2).

11.4 Letting it end. If you would rather stop, cancel the subscription in your Apple ID's settings before the renewal date we show you. We remind you before that date.

11.5 If you do neither. If Apple renews the subscription before you have chosen a dog or cancelled, we never move that payment to a dog without asking you. It is held for a dog you choose: when you choose one, that paid month counts for that dog. If you would rather have the money back, ask Apple for a refund, or tell us within 14 days of that renewal and we refund it ourselves.

11.6 If the adoption doesn't work out. If the dog comes back to the rescue while your membership has not ended, your membership carries on for that dog, and we tell you.

12. Changes to the price, the membership or these terms

12.1 Price changes. We may change the monthly price, for example because our costs change or VAT changes. Apple tells you about a price change as its rules require, and for a rise Apple asks for your agreement first where its rules say so; if you don't agree, your subscription ends at the end of the month you have paid for. We also e-mail you at least 30 days before your first payment at the new price. You can cancel in your Apple ID's settings before then, and you will not pay the new price.

12.2 Other changes. We may change these terms or the membership for good reasons: to reflect a change in the law, to improve the service, to fix a security problem, or because a feature is withdrawn. If a change makes the membership or these terms worse for you, we will tell you at least 30 days before it applies, and you can cancel before then. If we need to make an urgent change for legal or security reasons, we will tell you as soon as we can, and if it makes the membership worse for you, you can cancel and we will refund the unused days of your current month ourselves.

12.3 Small changes that don't affect you (such as clearer wording or our contact details) can take effect straight away. Every version of these terms stays available online.

13. If we end your membership

13.1 We can't stop Apple's billing. If we end a membership, its benefits stop, but Apple keeps charging until the subscription is cancelled in your Apple ID's settings. So in each case below we ask you to cancel it there (or, in section 13.2, to choose another dog). We refund the unused days of your current month ourselves, and if Apple takes another payment for that membership before you have cancelled, we refund that payment too.

13.2 The dog can no longer take Best Friends. If the rescue leaves Goose or the dog's profile is removed, we will tell you. Instead of a refund, you can choose another dog to carry your subscription over to, as in section 11.3.

13.3 You break the rules. If you seriously or repeatedly break these terms or our terms of use (for example by posting illegal content or abusing other people), we may suspend or close your account. Your memberships then end straight away. We tell you why, and you can appeal (see our complaints page).

13.4 Goose stops offering memberships. We can stop offering Best Friend memberships, or close Goose, by giving you at least 30 days' notice by e-mail. We refund any payment for a period after the date the memberships end.

14. Deleting your Goose account

14.1 Cancel your Apple subscriptions first. Deleting your Goose account does not cancel your Apple subscriptions: Apple keeps charging until you cancel them in your Apple ID's settings. Before you delete your account, the app lists each one with a button that opens Apple's screen to cancel it.

14.2 Two choices. You can:

• delete your account when your Apple memberships end: we schedule the deletion for the day your last Apple membership ends, and you keep your benefits until then. You can call off the scheduled deletion before that day; or
• delete your account now: your memberships end on Goose straight away and their benefits stop. After a dog's 14 days, the rest of the current month is not refunded. If Apple charges you again because a subscription was still on, write to hello@ourgoose.com and we refund that payment.

14.3 Within a dog's 14 days you keep your right to a full refund (section 8).

15. Our responsibility to you

15.1 Your legal rights. You have legal rights about services and digital content, for example that we use reasonable care and skill and that the service is as described. Nothing in these terms affects those rights. Citizens Advice can tell you more (citizensadvice.org.uk, or 0808 223 1133).

15.2 If something goes wrong. If we fail to provide your membership as these terms promise, tell us. We will try to put it right. If we can't, you may be entitled to a refund of some or all of what you paid for the affected period, which we pay ourselves.

15.3 What we are responsible for. We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. Loss is foreseeable if it is obvious it will happen, or if we both knew it might happen when you joined. We are not responsible for loss that is not foreseeable.

15.4 What we never exclude. We do not exclude or limit our liability where it would be unlawful to do so. This includes death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and your rights under the Consumer Rights Act 2015.

15.5 Personal use only. The membership is for personal use. We are not responsible to you for any loss of profit, business or business opportunity.

15.6 The rescue's own decisions. The rescue is an independent organisation. It decides how to care for the dog and what to publish. We check rescues before they join, but we are not responsible for the rescue's care of the dog or its adoption decisions.

15.7 If Goose is unavailable. We aim to keep Goose running at all times, but it may sometimes be unavailable for maintenance or for reasons outside our control. If you cannot use your benefits for a long time, tell us and we will put it right, or refund you for that time.

15.8 Apple's payment systems. Apple runs the App Store, your Apple ID and its payment systems. We are not responsible for Apple's own service, but if something Apple does affects your membership, tell us and we will help.

16. Your personal data

We use your personal data as our privacy notice explains. For each in-app payment, Apple tells us its transaction numbers, which subscription it was, its dates, the price and currency, the App Store country and whether it was a test purchase. Apple never tells us your card details or your Apple ID's e-mail address. Rescues never see who their Best Friends are, only how many there are.

17. Complaints

17.1 If you are unhappy, please e-mail hello@ourgoose.com, or write to us at [Registered office address]. A person at Goose reads every complaint. We aim to reply within 14 days. Apple handles complaints about its own billing and refund decisions, but you can always tell us too, and we will help.

17.2 If we can't settle your complaint, we will tell you in writing, and tell you whether an alternative dispute resolution (ADR) scheme is available and whether we will use it. You can also get help from the Citizens Advice consumer service and, if needed, go to court.

18. Other important terms

18.1 Transferring this agreement. We may transfer our rights and obligations under these terms to another organisation, for example if Goose is sold. We will tell you, and your rights will not be reduced. If you are unhappy with the transfer, you can cancel in your Apple ID's settings and we will refund the unused days of your current month ourselves. You may not transfer your membership to someone else.

18.2 Nobody else has rights under these terms. This agreement is between you and us. Apple and the rescue are not parties to it, and no one else can enforce it.

18.3 If part of these terms is not valid, the rest still applies.

18.4 If we don't enforce a term straight away, we can still enforce it later.

18.5 Which law applies. These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can also bring them in Scotland, and if you live in Northern Ireland, you can also bring them in Northern Ireland. If you live in Scotland or Northern Ireland, you keep any protection the law of your home nation gives you.

Appendix A: Model cancellation form

Complete and return this form only if you wish to withdraw from the contract.

To [Company name], [Registered office address], hello@ourgoose.com:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate.

To help us find your membership quickly, please also tell us the dog's name and the e-mail address of your Goose account. You can also simply e-mail us at hello@ourgoose.com.